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Privacy Policy

Last Update: 21th  September 2024 

At Phone Repair Canberra by Techbox Technology, we are committed to protecting your privacy and ensuring that your personal information is handled with the highest level of care and transparency. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our services, both online and offline.

By accessing or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect
We collect several types of information from and about users of our services, including:

      1. Personal Information: This includes your name, contact details (such as phone number, email address), and billing information when you engage with our services.
      2. Device Information: Details about the device you bring in for repair, such as make, model, serial number, and issue descriptions.
      3. Technical Information: When you visit our website, we may automatically collect information such as IP addresses, browser type, and device identifiers through cookies and similar technologies.
      4. Communication Records: We may store correspondence, feedback, and support requests submitted by you through our website, email, or in person.


2. How We Use Your Information
Phone Repair Canberra by Techbox Technology uses your personal information for the following purposes:

      1. Service Delivery: To provide the services you have requested, including device repairs, diagnostics, and customer support.
      2. Communication: To communicate with you regarding your device’s repair status, appointments, or responses to inquiries.
      3. Payment Processing: To securely process payments for services rendered.
      4. Marketing & Promotions: With your consent, we may use your contact details to provide you with updates on new services, offers, or promotions related to our business.
      5. Legal Compliance: To fulfill legal obligations, prevent fraud, and report any illegal activities (such as theft or involvement with criminal activities) to law enforcement.


3. Data Privacy and Security
We take data privacy seriously and employ robust security measures to safeguard your personal information:

      • Encryption: Sensitive data, such as payment information, is encrypted using industry-standard encryption protocols.
      • Restricted Access: Access to your personal information is limited to authorized personnel who need the data to perform their job functions.
      • Data Retention: We retain your personal information only as long as it is necessary to fulfill the purposes outlined in this policy or as required by law.


4. Disclosure of Information
We do not sell, rent, or share your personal information with third parties except in the following cases:

      1. Service Providers: We may share your information with trusted service providers who assist in operating our business, such as payment processors or IT support. These providers are required to maintain the confidentiality of your information and use it only for the purpose of providing services to us.
      2. Legal Obligations: In compliance with applicable law, we may disclose your information to law enforcement or regulatory authorities, especially in cases where we suspect your device is involved in criminal activities (such as theft or fraud).
      3. Business Transfers: If Phone Repair Canberra by Techbox Technology is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.


5. Your Rights
As a customer, you have certain rights regarding your personal information:

      1. Access: You may request access to the personal information we hold about you.
      2. Correction: You have the right to request correction of inaccurate or incomplete information.
      3. Deletion: You may request that we delete your personal information, subject to legal and contractual obligations.
      4. Opt-Out: You may opt-out of receiving marketing communications from us at any time by following the instructions in the emails or contacting us directly.

6. Use of Cookies
Our website uses cookies and similar technologies to enhance your experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings, but disabling cookies may impact your ability to use certain features of our website.

7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing them with any personal information.

8. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the Effective Date will be revised accordingly. We encourage you to review this policy periodically.

9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:


We are committed to ensuring your data privacy and will respond to any inquiries regarding your personal information in a timely and transparent manner.